Question 1

What is a Pass good for?

Accepted Answer

Passes are great for anyone who wants to book a listing more than once! If you’re someone who likes to swim morning laps before work, a coach looking for a court to teach lessons at, a couple who want to lounge by the pool with their friends every Tuesday/ Thursday, or someone just in need of a place to tan a few days a week, there’s a Pass for you.
    
Passes make visiting a listing more than once easier AND cheaper.

Question 2

How do I find and purchase Passes?

Accepted Answer

Click here to browse pools in your area that offer Passes or select the “Passes” indicator while searching for a pool on Swimply. Once you find a pool you like, simply tap “Purchase Pass” from the "Passes" section.
    
From there, all transactions are handled directly through Swimply’s secure payment system. We accept credit cards and debit cards, including Apple Pay and Google Pay.

Question 3

How do I use my Pass once I've purchased it?

Accepted Answer

With your Swimply Pass, you can enjoy up to one booking per day, within the number of hours specified on that Pass. Having a Pass does not guarantee availability - time slots are first come, first serve. Please contact your host if you are experiencing issues finding availability.

Question 4

What are the limitations of a Pass?

Accepted Answer

If you make a booking that exceeds the time limit of your Pass, you will be charged for the additional hours at time of booking. If you wish to add amenities that are not included with a Pass, you will be charged any incremental costs at the time of booking. If you exceed the number of guests allowed, you will need to pay for the booking in full.

Question 5

What if I experience an issue and need to modify or cancel my Pass?

Accepted Answer

If you have a Pass, but have not completed any bookings, you will be able to cancel the Pass and receive a full refund. If you have made a booking with your Pass, you will not be able to cancel. You may contact your Host to see if they're willing to make an agreement for partial refund via the Swimply inbox.

Question 6

How much does a pool Pass cost in Palo Alto, CA?

Accepted Answer

Monthly Passes start at $46 in Palo Alto, CA, but the price will vary based on Pass details and type.

Question 7

What are the cancellation policies for pools in Palo Alto, CA?

Accepted Answer

What is the cancellation policy for Palo Alto, CA guests on Swimply? Each host sets their own policy which you can find clearly described on their listing page. Most hosts offer up to 24-hour cancellation, giving you greater flexibility for your booking.

Question 8

How do I get promocodes for Swimply bookings in Palo Alto, CA?

Accepted Answer

Check here to find great local discounts. Promocodes are periodically sent over SMS and Email to users, so please be sure to register a Swimply account.

Question 9

What types of properties can I rent on Swimply?

Accepted Answer

All kinds! Swimply hosts everything from pools, entire homes, sport courts, event venues, art studios– whatever space you need! Whatever the occasion, Swimply has the perfect place for you to make the most of your time.

Question 10

Can I host on Swimply?

Accepted Answer

Of course! As long as you have a great space you’re willing to share with your neighbors, getting started hosting on Swimply is seamless. Click here to get started.

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